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Tag Archive: specialist

And Yes, Client Is Indeed Still King!

customer-is-king

The client is now at the pivot of our economic universe. Your client, my client, our clients, are living in the knowledge age, where terabytes of data have been analysed and modeled into usable intelligence that more than half of the world’s population has access to, through their cellphone. As it happens, the client as we know it, has become a scarcity. Social media pushes tailored and relevant content to them every second of the day, and guess what? They are not looking for you! They are merely waiting, rather impatiently I might add, to receive. In fact they are EXPECTING to receive the perfect basket of goods, services or news feed. Anything less than what they assume they are entitled to is simply not good enough, and all it takes is one un-follow here, or one de-link there, and your client along with their network is no more in your world.

What does this mean for you? You want to do your job well and get paid right? You want a good bonus and a cosy holiday every year right? Well your client is demanding personalised, consistent, dead-obvious quality and service delivery. How are you meant to deliver this in a world strapped with red tape and legislation? Where companies are in it for profit, and our clients are having none of it? This shift in demand and lack of market adaptability is what has given rise to the market disrupters en-masse. I’m referring to Uber, Alibaba, Netflix, Google and other businesses who structure their ENTIRE company around their client’s needs (and yes, we refer to needs instead of wants because the desire to fit in, be successful and be a part of a brand has become a need, not just a want as it were pre-Y2K. Sorry Maslow!) They are fully aware that their client is ever changing and ensure that they are setup in order to cater for shifts in demand or changes in the market. I could go on and on, but just have a look at the FTSE 100 or global top grossing companies. What type of organisations feature on a daily basis? Have a look at the Fortune 500 companies and in particular how long conglomerate organisations stay in their positions. Almost as long as Aqua’s Barbie Girl stayed on the charts back in it’s day.

Never mind your financial reward or career growth, you will need to fully understand your clients world and do everything in your power to integrate your organisation’s offering into their lives. You cannot be disconnected, you just cannot afford to remain distant. You need to be client centric. Once you accept this, you can embark on a painful but absolutely critical journey of learning how to manage upwards, as it is highly likely that your organisation has not made the shift in mind-set and you will need to “coach” your seniors to get on this gravy train that is not stopping for any kind of mash potato. Of course this is a generalisation, but the emergence of many disrupting companies are the proof to my assumption.

In the end, if your organisation does not shift, neither will you. I guess that the holiday at the end of year is slightly more challenging to attain than expected, but do not despair! One thing for certain is that client loyalty is still “on the cards” for the next few years. Until we find a way to provide free water and electricity to the entire global population. We will then write a slightly different article.

Master a Trade, Jack of None

SpecialistVSGeneralist

We have all heard the saying “A jack of all trades, a master of none”. The obvious message being you can do a little bit of everything, but you won’t necessarily nail any single one of them.

The global employment market is booming, despite the natural and man-made atrocities plaguing News24, the world is speeding towards mass producing bionic-eyes, fighting crime with remote controlled drones, investors creating giant health and wellness companies and internet start-ups are becoming banks. There are opportunities all around and the biggest ones seem to be when you are first. When you are the initial starter of an idea, coupled with drive and never-say-die attitude, one tends to see a burst into the marketplace and brand instantly created. You would use Whatsapp over WeChat right? Well maybe not always, but you get the point.

What do you have to offer the marketplace? Do you simply have some general knowledge or do you have a special skill or experience that makes you as an individual special? If the answer is no, well what are you waiting for? Maybe you haven’t decided what it is that you want to specialise in, and while you think about that, some guy is being the first at something, leaving all potential competition in awe of their inability to have spotted the same opportunity. If you are to be valued, rewarded, recognised and remembered, the world will give it to you as long as you can offer something in return, and from an  employment perspective, this often leads to rare-to-find and highly skilled people, with a twist of personality.

Specific to the legal market in South Africa, the top dollar, status and prestige are offered to the elite few that either work for gigantic brands or have years of experience. Once you have had a general sense of the law, find something that you are passionately attracted to and get involved! Find the company, the mentor, the boss or the business unit that will lead you to gaining experience and expertise in what it is that you are interested in. Stick to it, even through the tough times and eventually you will find yourself on the top of the hill not realising how hard the climb was.

Specialisation creates trust. Simple. Through a series of unconscious thoughts like “if that’s all she does then she must be good at it,” and “No I’m not that concerned that it’s slightly over my budget, I know it will be done right the first time”.

Take the time to introspect, to commit to yourself that you are able, strong and intelligent. If you want to forge ahead in the legal market, you need to be the best at what it is you promote. Jack of all trades is not a master, for a reason.